Announcements

10-Practice O&P business turns to Nymbl Systems to support its growth and need for greater efficienciess DUBLIN, Ohio, November 11, 2024 – Nymbl Systems announced today that Mary Free Bed Orthotics &Prosthetics + Bionics has selected Nymbl’s innovative, cloud-based practice management platform. Mary Free Bed O&P+B, a highly respected nonprofit known for its commitment to exceptional care, aims to meet the needs of an expanding network of clinics and mobile units across the Midwest. “We are experiencing tremendous growth in our business and our previous practice management system was slowing us down,” said Scott Riddle, Vice President of Mary Free Bed Orthotics & Prosthetics + Bionics.. “Speed and accessibility become very important to us. We knew we needed a system that could keep pace with our growth and help us find new efficiencies across every part of our business, so we switched to Nymbl.” In contrast to their former self-hosted system, Nymbl’s fully web-based platform provides Mary Free Bed O&P+B with the flexibility to access data and manage workflows from any location with internet connectivity. This capability is especially valuable to the Mary Free Bed O&P+B team, which operates four mobile units and often works with patients in diverse settings outside the clinic. “As a nonprofit O&P provider, we work closely with physical therapy and other specialties within our interdisciplinary care model,” explained Riddle. “One of the things we love about Nymbl is that the entire system is web-based and accessible from anywhere, on any device, at any time, which has been a game-changer, especially with our clinicians conducting home visits and our mobile units out in the field. Nymbl’s accessibility and seamless integration make it possible to grow with confidence in our EMR, knowing it supports both our in-clinic and on-the-road needs.” Ease of Use: A Critical Differentiator According to Riddle, one of the standout advantages of Nymbl is its intuitive design. Unlike the previous practice management system, which required navigating multiple modules for different tasks, Nymbl places all necessary tools — from billing to patient management — within a single, user-friendly interface. This shift has significantly streamlined onboarding and training for new employees. According to Riddle, “With Nymbl, everything is in one easy-to-navigate space, from prescription and purchasing information to billing data, making it incredibly intuitive. This simplicity has made the onboarding process for our new employees much smoother, allowing us to focus on providing the best care possible.” The ease of use is particularly important as Mary Free Bed O&P+B continues to grow. With each new location and team member, the organization needs a system that facilitates rapid onboarding, allowing new staff to integrate quickly and focus on patient care. Riddle added, “Training employees in Nymbl has been remarkably easier than with previous systems. As we expand, having an EMR that doesn’t require lengthy training means new hires can become productive much faster. It’s just a lot more intuitive, which positively impacts our overall efficiency.” Improving Efficiency with Task Management and Real-Time Transparency In addition to accessibility and ease of use, Nymbl’s task management system has proven invaluable for improving communication between clinical and administrative teams. “The tasking system has really streamlined our processes,” explained Riddle. “It’s improved our pipeline and handoff process, giving both clinicians and admin teams real-time transparency without the need for constant messaging.” With Nymbl, clinicians can easily track a patient’s progress, ensuring nothing gets missed and that every team member is aware of their responsibilities. This transparency has contributed to faster, more efficient workflows, which are critical to the organization’s goal of expanding and enhancing patient care across multiple locations. A Culture of Partnership and Innovation Mary Free Bed O&P+B’s transition to Nymbl aligns with the company’s commitment to continuous improvement and innovation. Nymbl’s customer-focused culture has created a strong partnership, fostering a sense of collaboration that resonates with Mary Free Bed O&P+B’s values. Riddle praised Nymbl’s customer service and responsiveness, highlighting the company’s dedication to improving and refining its product based on client feedback. “It feels like a partnership, and that’s what we’re looking for in our relationship with an EMR system. We intend to be with Nymbl for a long time and expect to grow together in the years to come.” Nymbl’s forward-thinking development pipeline, which includes upcoming AI-driven features, reflects its commitment to providing cutting-edge solutions for the O&P industry. Riddle expressed excitement about the future possibilities, noting that innovations like AI-enhanced documentation could further streamline workflows and improve documentation accuracy. “Nymbl seems to be ahead of the curve on AI, and if they can implement this feature, it could be a real game-changer for us in practice.” A Wave of Change in the O&P Industry Mary Free Bed O&P+B’s decision to switch to Nymbl Systems reflects a larger trend in the orthotics and prosthetics (O&P) industry as more organizations seek modern, user-friendly, and adaptable EMR solutions. Nymbl’s growth and success demonstrate the value of its innovative approach, which prioritizes accessibility, ease of use, and responsive customer service. As Nymbl continues to expand, it’s clear that the platform offers significant advantages that resonate with O&P practices nationwide. To learn more about how your practice can benefit from switching to Nymbl’s practice management system, visit nymblsystems.com/OP . About the Mary Free Bed Orthotics & Prosthetics + Bionics Program Mary Free Bed O&P+B’s team of certified orthotists and prosthetists help patients safely achieve the most function, mobility, and independence. They coordinate and integrate every aspect of the patient’s care, including physical, psychological, and social needs. Together, they will create a plan that blends expertise with the latest technology to find the best solution for the patient. Their clinics across Michigan specialize in products and services to empower independence. Services are available for adults and children. The team works closely with the patient to create solutions customized to the patient’s needs, goals, and financial considerations. To learn more about Mary Free Bed O&P+B, visit https://www.maryfreebed.com/services/orthotics-prosthetics-bionics/ or follow them on Instagram, YouTube, and LinkedIn About Nymbl Systems Nymbl Systems' software solutions deliver better business outcomes for those who enable better health and mobility through an agile, purpose-built software platform that automates workflows and accelerates time to revenue. Based in Columbus, Ohio, the Nymbl team works with hundreds of O&P, CRT, and HME providers. To learn more about Nymbl, visit www.nymblsystems.com or follow Nymbl on LinkedIn, Facebook, and Twitter. Read the full announcement here .

Innovative AI-powered solution helps O&P clinicians save up to a day a week spent on capturing, summarizing, and editing clinical notes DUBLIN, Ohio, September 12, 2024 – Nymbl Systems, a software company dedicated to delivering better business outcomes for those who enable better health and mobility, today announced the launch of the industry’s first artificial intelligence-powered clinical notes solution specialized for orthotics and prosthetic (O&P) practices. Nymbl’s AI Notes helps O&P clinicians balance engaging in quality patient interactions with completing detailed clinical notes that meet compliance standards. Typically, O&P clinicians spend up to 40 percent of their time completing clinical notes. By automating capturing, summarizing, and editing their notes with AI Notes, clinicians can now save up to a day per week of their time. "With AI Notes, we're tackling one of the most time-consuming aspects of O&P practice management," said Josh Lau, CEO of Nymbl Systems. "Our solution allows clinicians to focus on what they do best – providing exceptional patient care – while ensuring accurate and compliant documentation. This launch demonstrates our continued dedication to creating new efficiencies for practices through modern technology applied specifically for the practices we serve, significantly improving how they run their businesses.” How Does AI Notes Work? Within the Nymbl platform, clinicians can use AI Notes to record patient interactions in real time, or they can upload pre-recorded audio. This eliminates the need to write or type notes while interacting with the patient, which creates a more efficient visit with improved focus on the patient. AI Notes transcribes these interactions into editable text leveraging healthcare-specific language recognition through AWS HealthScribe. The solution creates structured summaries within minutes and allows further editing and integration with existing note templates in the system. With increased efficiencies, O&P clinicians can see more patients each day while ensuring high standards of accuracy and compliance with clinical notes. AI Notes will be available as an add-on subscription for current customers of Nymbl’s core practice management solution. See AI Notes and the Nymbl Practice Management Platform at AOPA 2024 To learn more about AI Notes and how it can transform your workflow, talk to our team and see AI Notes live at the AOPA 2024 National Assembly at the Charlotte Convention Center, booth #816, from September 12-15, 2024. Or visit the Nymbl website to learn more and schedule a personalized demonstration . Read the full announcement here .

Nymbl Systems is poised to revolutionize the Home Medical Equipment (HME) industry with the unveiling of its intuitive software solutions at Medtrade 2024.

Nymbl Systems, the leading provider of billing and business management software and services for orthotics and prosthetic practices (O&P), announced today the availability of a revenue cycle management (RCM) service to its more than 200 O&P practices.

We're Excited to Announce our Recognition on the 2023 Inc. 5000 List!

Nymbl's Support Team has a Net Promoter Score (NPS) of 80 At Nymbl Systems, we put our customers first. We take pride in listening to our customers and taking their suggestions into consideration. Our Support team is no exception, with an industry-leading Net Promoter Score (NPS) of 80 and daily inquiries handled through multiple channels, such as chat, phone, and email, they continue to be highly-rated. Chat and phone calls are answered right as they come through by a live support agent, and emails are typically responded to within an hour of receiving them. NPS is a measure used to gauge customer loyalty, satisfaction, and enthusiasm with a company. We calculate this score by asking our customers one question: “How was your most recent interaction with the support agent at Nymbl Systems?” . This question is asked in an email sent out immediately following the resolution of the Nymbl user's support ticket. In order to receive a positive NPS, a user must submit a 9 or 10 which is considered a promoter score, versus a detractor or passive score which is between a 1 and 8. Out of 253 responses since January 1, 2023, Nymbl Support has received 218 promoter scores, resulting in an outstanding NPS of 80. The Software as a Service industry as a whole has an average NPS of 31.

Lexington, Ky. –September 15, 2020 – As the Nymbl team welcomes its newest advisor, Brian Sandager, to its Advisor Panel, we are eager to learn from his guidance and apply his years of industry experience to improve our organization. Sandager will be its first advisor outside of the Orthotic and Prosthetic industry. He will join our current advisors Lesleigh Sisson, Chris Doerger, and Glenn Matsushima. Sandager, the 2020 recipient of Washington Exec’s Chief Operating Officer of the Year award, brings operational, macroeconomics of healthcare, and large-scale healthcare information technology experience to the team. A graduate from the University of Kansas, Sandager earned his bachelor’s degree in Business Administration and Accounting. In 2001, Sandager joined Cerner Corporation and quickly moved into a financial role supporting the consulting business across the world. Over the next decade, he managed Cerner’s life sciences business on the West Coast, led operations in Australia and delivered new business in Southeast Asia before moving on to lead Cerner’s Central European businesses. Upon returning to the US in 2010, he led delivery and growth across multiple states and large health systems before being appointed CIO for Circle Health in Massachusetts. During the last two decades, Sandager gained indispensable knowledge about the health care industry and emerged as an industry and corporate leader. In April 2019, Sandager moved into a new role as the first Chief Operating Officer of Cerner Government Services, a wholly owned subsidiary of Cerner Corporation, which is focused on transforming how the government delivers health care by bringing the best of its commercial practices, breakthrough innovation and global experience to serve the unique missions of its federal military and civilian health clients including the Department of Veterans Affairs, the Department of Defense and the U.S Coast Guard. When Sandager was asked about his primary focus at Cerner, he stated, “Our focus will remain on the transformation of health care. Our Veterans, Service members and caregivers deserve the best health care possible. As a nation, we need to evolve how we deliver health care as our economy and future depends on it.” Nymbl Systems is revolutionizing the orthotic and prosthetic industry by solving complex problems with simple solutions. It leverages the latest technologies to simplify workflow and let practices focus on what matters most – the patients. By reducing training, time spent in the software, and reporting Nymbl allows practices to grow faster. Nymbl is always looking to improve as a company and as a practice management solution, Brian will be a key advisor to help with this moving forward. The Nymbl team is incredibly thankful for the opportunity to learn from Sandager’s valuable industry knowledge of how large-scale healthcare information systems operate, grow, excel, and thrive. Applying his expertise, mentality, and experience to Nymbl will allow for faster growth, improvements within the software, and a better user and patient experience. Josh Lau, CEO of Nymbl Systems, had this to say about the new addition to the team, “Brian is the perfect fit for our Advisor Panel, he has the right mindset, persona, and experience to help put Nymbl on the right track to become the perfect practice management solution in orthotics and prosthetics.”