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What O&P Practice Leaders Should Look for in a Modern Practice Management System In the evolving landscape of Orthotics and Prosthetics (O&P), practice leaders are increasingly relying on practice management systems (PMS) to streamline operations. However, recent research indicates that 71% of practice leaders are less than fully satisfied with their current systems, with 32% considering a switch in the near future. Given that 90% of practices currently use a PMS, it’s critical to understand what features drive satisfaction and where current solutions are falling short. Key Characteristics of an Effective O&P Practice Management System 1. Ease of Use & Efficiency Gains 46% of respondents hold financial leadership roles, and 24% are in business leadership—indicating that administrative efficiency is a top concern. Practices that reported satisfaction with their current PMS cited ease of use and efficiency as the top benefits. Nymbl’s intuitive interface and mobile-friendly design streamline daily operations, minimizing training time and enhancing productivity. 2. Revenue Cycle Management (RCM) Capabilities 70% of O&P practices still manage revenue cycle functions in-house, whereas other healthcare sectors increasingly outsource these functions. Among the biggest areas for improvement in 2025, revenue cycle management topped the list at 39%. Nymbl offers end-to-end RCM solutions , improving reimbursement rates and reducing administrative workload. 3. Automation & AI Integration 80% of O&P leaders are interested in using AI and machine learning to create efficiencies in claims automation, documentation, and patient intake workflows. AI-driven features like Nymbl’s AI Notes streamline clinical documentation, automatically capturing and formatting notes for review. 4. Reliable Customer Support & Innovation Lack of customer support and outdated workflows were cited as primary reasons for dissatisfaction with current systems. Practices considering a PMS switch prioritize cost-effectiveness, responsive customer support, and ongoing innovation. Nymbl delivers continuous innovation with 10+ product releases annually. The Importance of Choosing the Right Practice Management System Selecting the right PMS is not just a technology decision—it is a strategic business decision that impacts every aspect of an O&P practice. Given that 71% of practice leaders report being less than fully satisfied with their current system, the research makes it clear that many PMS solutions are falling short of industry needs. Practices must consider their long-term growth objectives, operational challenges, and evolving patient expectations when evaluating PMS options. A modern PMS should not only address immediate workflow inefficiencies but also position practices for future success. Leaders who participated in the research study emphasized three core expectations from their PMS: Better insights into business performance (28%) – A robust PMS should provide real-time data visibility and reporting tools to help practice leaders make informed decisions. Improved productivity of administrative staff (24%) – Automating manual tasks and reducing the administrative burden should be a top priority. More automation of business processes (20%) – AI-driven automation can optimize billing, documentation, and patient management workflows. With the O&P industry evolving rapidly, practices must ensure that their PMS can keep pace with technological advancements and regulatory changes. The right PMS should not only solve today’s problems but also equip practices with the tools to thrive in the years ahead. Why Nymbl Stands Out With industry-leading AI features, a customer-first approach, and robust revenue cycle management capabilities, Nymbl addresses the top challenges facing today’s O&P practices. By aligning with an innovative and responsive technology partner, practices can improve efficiency, enhance compliance, and drive profitability. As practices look to the future, the need for a modern, intelligent, and scalable PMS has never been greater. The key to success lies in selecting a system that not only meets current needs but also evolves with the industry—one that enhances productivity, ensures financial stability, and supports superior patient care. See why hundreds of O&P practice leaders have made the switch to Nymbl Systems. Schedule a demo. Want to see the full insights from nearly 100 of your peers? Download the full 2025 Trends in O&P Practice Management Technology Report

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