Nymbl, a cutting-edge O&P and CRT software platform, is at the forefront of revolutionizing healthcare technology. Our mission is to empower healthcare providers with innovative solutions to enhance patient care and optimize workflows. Join us in shaping the future of the industry through collaborative, customer-focused, and tech-driven approaches.

To be considered for this position, please take 5-7 minutes to complete this survey: https://go.cultureindex.com/p/0eJZyZ8jRjDogVzNUOl  

About the Job 

Position: RCM Team Member – O&P and CRT Software Platform 

Location: Remote – USA 

Job Type: Full-time 

Responsibilities 

As a Revenue Cycle Management (RCM) Team Member at Nymbl, you’ll play a key role in supporting our customers by ensuring accurate, timely, and compliant medical billing within the O&P, CRT, DME, and HME space. You’ll work closely with healthcare providers, insurers, and internal teams to resolve claim issues, reduce denials, and support optimal reimbursement outcomes. 

Your key responsibilities include: 

• Process, scrub, and submit claims in compliance with all applicable regulations and payer requirements 
• Verify patient insurance and eligibility for O&P and CRT services 
• Review prescriptions, documentation, and medical records for proper coding 
• Assign appropriate CPT, HCPCS, and ICD-10 codes for billing accuracy 
• Resolve billing discrepancies by communicating with providers and insurers 
• Follow up on unpaid or denied claims, initiate appeals when necessary 
• Stay current on billing guidelines, insurance changes, and regulatory updates 
• Maintain HIPAA compliance and patient confidentiality 
• Collaborate with internal teams to ensure smooth billing workflows 
• Support team training efforts related to O&P billing procedures 
• Perform other RCM-related duties as assigned 

Qualifications

• High school diploma or equivalent required; certification or associate degree in medical billing/coding preferred 
• 2+ years of experience in medical billing, denials, appeals, and documentation requests 
• Strong knowledge of CPT, HCPCS, and ICD-10 coding systems 
• Familiarity with Durable Medical Equipment (DME), Complex Rehab Technology (CRT), and Orthotics & Prosthetics (O&P) billing 
• Understanding of insurance reimbursement policies and claim submission methods 
• Proficiency with billing software and electronic health record systems 
• High attention to detail, organization, and problem-solving ability 
• Excellent written and verbal communication skills 
• Comfortable working independently in a fast-paced, remote environment 
• Knowledge of HIPAA guidelines and data privacy regulations 

Preferred

• Experience in the O&P, DME, or CRT industry 
• Familiarity with Nymbl Systems software 
• Prior role in a healthcare RCM department or third-party billing service 

Nymbl is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are a unique team who love to have fun but also take our jobs very seriously. Benefits and PTO are included for full-time employees. A healthy work-life balance is strongly encouraged. Apply today! 

Note: This job description is not exhaustive and may be subject to change based on the needs of the organization. 

How to Apply

Please complete the Culture Index Assessment above and send your resume to: 
ewilkes@nymblsystems.com 

Nymbl, a cutting-edge O&P and CRT software platform, is at the forefront of revolutionizing healthcare technology. Our mission is to empower healthcare providers with innovative solutions to enhance patient care and optimize workflows. Join us in shaping the future of the industry through collaborative, customer-focused, and tech-driven approaches.

To be considered for this position, please take 5-7 minutes to complete this survey: https://go.cultureindex.com/p/AWor7vcJJHAHAP0pyHs  

About the Job 

Position:  Business Development Representative 
Location:  Columbus, OH area (Hybrid schedule required) 
Job Type:  Full-time 

Responsibilities 

As a Business Development Representative (BDR) at Nymbl, you’ll play a key role in driving growth by generating and qualifying leads across the O&P, CRT, and broader DMEPOS markets. You’ll be the first point of contact for many practices exploring how Nymbl can help transform their operations—and your work will directly support the success of our sales team. 

Inbound & Outbound Prospecting: 

• Respond to and qualify inbound demo requests and marketing-generated leads 
• Conduct initial discovery calls to assess practice needs and challenges 
• Actively prospect into small to mid-sized DMEPOS organizations via phone, email, and LinkedIn 

Sales Pipeline Development:  

• Schedule meetings for Account Executives and ensure a smooth handoff 
• Maintain accurate lead and activity tracking in Salesforce 
• Collaborate with the sales and marketing teams to refine outreach strategies, messaging, and targeting 
• Support demand generation activities including webinar follow-up, tradeshow outreach, and campaign support 

Qualifications

• Bachelor’s degree in Marketing, Business, Communications, or a related field 
• 1–2 years of experience in sales, customer service, or lead generation (B2B preferred) 
• Excellent verbal and written communication skills 
• Confident making outbound calls and engaging new contacts 
• Highly organized, self-motivated, and eager to grow professionally 
• Experience with Salesforce, HubSpot, or similar CRM tools is a plus 
• Familiarity with the DMEPOS, healthcare, or SaaS industries is helpful—but not required 

Preferred

• Understanding of the DMEPOS or O&P space 
• Experience working in a startup or fast-paced sales environment 
• Familiarity with sales automation tools and outreach platforms 

Nymbl is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are a unique team who love to have fun but also take our jobs very seriously. Benefits and PTO are included for full-time employees. A healthy work-life balance is strongly encouraged. Apply today! 

Note: This job description is not exhaustive and may be subject to change based on the needs of the organization. 

How to Apply

Please complete the Culture Index Assessment above and send your resume to: 
ewilkes@nymblsystems.com 

Nymbl, a cutting-edge O&P and CRT software platform, is at the forefront of revolutionizing healthcare technology. Our mission is to empower healthcare providers with innovative solutions to enhance patient care and optimize workflows. Join us in shaping the future of the industry through collaborative, customer-focused, and tech-driven approaches.

To be considered for this position, please take 5-7 minutes to complete this survey: https://go.cultureindex.com/p/RYqvPk5HspezBZIXE  

About the Job 

Position:  Support Specialist 
Location:  Remote – USA 
Job Type:  Full-time 
Hours:  10:00 AM – 7:00 PM ET  

Responsibilities 

As a Support Specialist at Nymbl, you’ll be on the front lines of customer success—providing timely, professional, and empathetic support to practices using our O&P and CRT software platform. Your ability to troubleshoot, communicate clearly, and solve problems will make a direct impact on the satisfaction and success of our users. 

Client Support: 

• Respond to customer inquiries via phone, email, and in-app chat 
• Manage support tickets in a timely and efficient manner 
• Troubleshoot technical and workflow-related issues 
• Provide thoughtful and thorough follow-up through resolution 
• Document all interactions and updates using Zendesk 

Product Expertise & Problem Solving:  

• Become highly knowledgeable in Nymbl’s platform and back-end processes 
• Collaborate with internal teams to escalate issues or identify broader improvements 
• Offer clear, empathetic communication—even in challenging situations 
• Help shape a positive customer experience through every interaction 
  

Qualifications

• Bachelor's degree or equivalent professional experience 
• Outstanding customer service and communication skills 
• Ability to multitask, stay organized, and meet deadlines in a fast-paced environment 
• Strong critical thinking and problem-solving abilities 
• High emotional intelligence with the ability to de-escalate and resolve complex issues 
• Comfortable learning new tools quickly and navigating technical platforms 
• A collaborative mindset and passion for helping others succeed 

Preferred

• Experience with support tools like Zendesk, Jira, and Microsoft Office 
• Previous experience in technical support or a healthcare software environment 

Nymbl is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are a unique team who love to have fun but also take our jobs very seriously. Benefits and PTO are included for full-time employees. A healthy work-life balance is strongly encouraged. Apply today! 

Note: This job description is not exhaustive and may be subject to change based on the needs of the organization. 

How to Apply

Please complete the Culture Index Assessment above and send your resume to: 
ewilkes@nymblsystems.com 

Nymbl, a cutting-edge O&P and CRT software platform, is at the forefront of revolutionizing healthcare technology. Our mission is to empower healthcare providers with innovative solutions to enhance patient care and streamline workflows. Join us in shaping the future of the industry through collaborative, customer-focused, and tech-driven approaches.

In order to be considered for this role and move forward with the application process, please take 5 – 8 minutes to fill out the assessment below. 

https://go.cultureindex.com/p/ohlUpfPpjSI7m9DhlL7x 

About the Job:

• Position: Implementation Specialist - O&P and CRT Software Platform 
  
• Location: Remote - USA. If in the Columbus, OH area, Hybrid schedule would be required. 
  
• Job Type: Full-time 

Responsibilities: 

As an Implementation Specialist at Nymbl, specializing in our CRT & O&P software platform, you will play a crucial role in ensuring successful customer onboarding and training. Your primary responsibilities include: 

• Customer Onboarding: 
• Lead the onboarding process for new customers, virtually guiding them through the seamless integration of our O&P and CRT software platform. 
• Work with various departments to create project plans and serve as the Project Manager for large scale implementations.
• Collaborate closely with the Training Specialists to understand customer requirements and tailor onboarding plans accordingly. 
• Effectively manage a schedule of 10+ customers at a time in the training and implementation phase.
• Assist with data transfers from current EMR to Nymbl. 
  
  
• Training Delivery: 
  
• Assist in developing customized training programs for customers, focusing on the practical application of our software in the O&P and CRT domains. 
• Translate customer business practices into hands-on training sessions to maximize software utilization. 
• If needed, facilitate training to end users.
  
  
• Customer-Facing Consultation: 
• Serve as the main point of contact for customer inquiries and concerns during the implementation phase. 
• Conduct needs assessments to understand customer workflows and customize training content accordingly. 
  
  
• Software Implementation: 
• Work closely with the software training team to ensure seamless alignment between customer needs and software functionality. 
• Provide valuable feedback and insights from customer interactions to contribute to software enhancements. 
  
  
• Documentation and Support: 
• Create user-friendly documentation and training materials to assist customers in optimizing their use of the O&P and CRT software platform. 
• Offer ongoing support via email & phone and follow-up training to address evolving customer needs. 

Qualifications: 

1. Bachelor’s degree in a related field (Health Informatics, O&P, Healthcare, Business, Communications, etc.). 
   
2. Strong project management skills, ensuring timely and successful customer onboarding. 
   
3. Proven experience in customer-facing roles, with a focus on software implementation and training. 
   
4. In-depth knowledge of Complex Rehab Technology (CRT) business practices, workflows, and industry standards 
   
5. Exceptional communication and interpersonal skills to effectively convey technical concepts to non-technical users. 
   
6. Ability to translate customer requirements into actionable training and implementation plans. 
   
7. Willingness to travel for on-site customer training sessions, workflow discovery or go live support. 

Preferred: 

1. The ideal candidate would have expertise in the Complex Rehab Technology space. Please feel free to also apply if you have experience within O&P or DME. 
   
2. Extra bonus points if you have experience within Nymbl Systems. 

Nymbl is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are a unique team who love to have fun, but also take our jobs very seriously. Benefits and PTO are included for full-time employees. A healthy work-life balance is strongly encouraged. Apply today! 



• Note: This job description is not exhaustive and may be subject to change based on the needs of the organization. 

How to apply:

Please send resumes to ewilkes@nymblsystems.com